Customer Experience and Service Delivery Professional
GVK International Airport Mumbai
A CX architect and catalyst in curating experience into organization culture and helping it to future proof for a changing world that seek to impact value delivery holistically for customers and stakeholders. Customer hospitality professional backed with two decades of experience in, Product development, Marketing management, General Management, Customer Experience Strategy. Specialized in defining products and services that delight customers, surpass competition and provide compelling business value. Proven track record in leading initiatives developing and executing sustainable business models, enhancing brand and product positioning. Adept in setting up distribution channels in domestic and International markets. Management of customer life cycle and service delivery operations by value creation and customer engagement. Embedding competencies to improve and innovate experiences. Developing Business Intelligence keeping the focus on customer behaviour movement as a result of priority experiences to establish connection and ROI to customer-driven growth.