Enriching Interactive and Digital World-Class Customer Experience

Enriching Interactive and Digital World-Class Customer Experience


CXM Event 2019

The Annual CXM event will be a unique platform, to serve the CX community with the latest, futuristic and most trending practices with brainstorming sessions to enhance and deliver the best customer experiences. India is known as a distinctive market world over for its 1.25 billion consumers with the fastest developing cities and pulsating population. Bound by its distincitive traditions and a diversified consumer base, India’s growth potential is on the rise. Access to information with technological advancements and highest competition have made the customer more aware, which has in turn elevated the expectations of consumer satisfaction 24/7/365. Acquisition with customer retention is the primary goal with companies and the only way to reach this is with the best customer experience. Essential it is that informed, knowledgable and demanding customers need to be met with sprogressively sophisticated, distinct and best quality customer experiences.

TREX is proud to host the region's only exclusive Customer Experience Management Event with latest trending and focused topics, panel discussions, leading digital and culture transformation information from the industry’s leaders. Customer Experience Management Event (CXMEvent) will focus on empowering organisations to dissiminate information to ever changing consumer preference with the assistance of data collection, customer pain points, AI, Data Analytics and Block chain Management. Persistance will be on working around data and privacy compliance policies and education of data driven marketers’. We are delighted to assist you in developing and designing a profound impact on your customers’ journey.

CXM event will focus on industry-researched data of Customer journey management, design- thinking, shopping patterns, empathy mapping where there is an increased organisational spend. The programme will encapsulate digital experiences, while enhancing customer data analytics platforms, interactive platforms, Artificial Intelligence powered platforms, online engagement platforms, high-value action and relationships solutions, cloud communications platforms and more. Having these to power real-time, intelligent customer engagements across sales, customer service, marketing and commerce.


Customer Experience Management Event (CXM Event) is the knowledge hub to gain in-depth and interactive knowledge about customers. It will enable you to design and deliver bespoke experiences that will attract customers to remain loyal and spread the word of their experience had with you. It focuses on the lastest trends to extricate challenges of companies by offering know-how on ties between employee and customer experience, best practices in voice of the customer programs, humanizing CX, machine-to-person engagement advancements, engaging vs. transactional mobile applications.

Future of CX Community at the CXM Event

Total Quality Management(TQM) is the CX professionals work. Wether it may be, to perfect the social, web, mobile or any touch point. It’s imperative that companies have to invest and train all streams of business with new platforms and etiquettes like block chain technology, bots, artificial intelligence, digital assistants, VOC’s and a range of other engaging assistances to deliver next generation customer experiences..


Situated in a globalized market place of customers who are hypersensitive, hyper-connected and demanding its imperative Customer Experience Management (CEM) is the critical differentiator in engagement. Staying ahead of competition with this differentiator is essential. CXM Event is structured to helping leaders map customer, product, employee and brand experiences before, during and after a sale. This information will be the tools for enhanced agility, performance, intelligence and integrations that are required to drive business forward faster.


Vikas Malhotra
Business Unit Head Customer Engagement & Support

Sreevathsa Prabhakar

Ankit Chowdhary
Chief of Staff

Sandeep John
Head - Field Marketing

Mandar Tengse
Director, Product Manager
Oracle Cloud Platform

Ajay Nathani
Cloud Specialist Director – AppDev, Mobility & DX
Oracle Cloud Platform

Shantanu Purandare
Executive Director - India
Creative Virtual Private Limited

Prashant Pandey
Practice Head Customer Analytics

Rajat Chawla
Asia's 1st CX Coach, CEO

Zameer Kochar
Head Marketing
Jet Privilege Private Limited

Ayan Biswas
VP Digital
HSBC India

Saikat Sanbui
Corporate Manager Enterprise Risk Management
Reliance General Insurance Company Ltd

Dr. Biren Chauhan
Group Centre Head
Sunshine Global Hospitals

Naveen Bachwani
Group Head - Customer Experience
Edelweiss Financial Services

Hari Shankar Mishra
VP, Customer Service
Future Generali India Insurance Company Ltd.

Harish Varma
Head Of Customer Care
Volkswagen Group Sales India Private Limited

Vashima Goel
Customer Experience Head

Kowshik Bhattacharjee
Senior General Manager- CX
Apollo Hospitals

Suzanne Pereira
Sr. Vice President Trade Relationships & Communications
Thomas Cook (India) Ltd

Rekha Nair
Customer Experience and Service Delivery Professional
GVK International Airport Mumbai

Amitabh Khanna
Head - Customer Delivery South Asia

Vishal Sampat
AVP - Customer Experience

Gauri Awasthi
Head of Digital Marketing

NRKS Chakravarthy
VP & National Head Service Excellence
Reliance Industries Limited

Shreekant Vijaykar
Director of South Asian Operations,
Asia Pacific Region

Atin Chhabra
GM - Marketing & Head Digital Customer Experience
Schneider Electric

Shefali Singh
President - Customer Experience
Yes Bank

Rishikant Singh
DY GM Commercial
Air India Ltd.

Ajay Nambiar
CX Head
L&T Realty

Nitin Sethi
VP - Digital
Indigo Airlines

Sanjeev Nichani
Head Loyalty

Utpal Chakraborty
Head Of Artificial Intelligence - Executive Vice President
YES Bank Ltd.

Uddalak Chatterjee
Vice President and Head Customer Services
Bajaj Allianz Life Insurance Co. Ltd.

Vivek Zakarde
Head BI, Analytics & DWH
Reliance General Insurance Company Limited

MohanaKrishnan P
Head - CoE, DS & Artificial Intelligence

Dhaivat Oza
Vice President - Service Assurance

Birendra Sen
Chief Operating Officer
Tech Mahindra Business Process Services

Dinesh Menon
Global Chief Marketing Officer

Jiten Kamdar
Vice President & Head - Customer Experience
Reliance Capital



• Chief Customer Experience Officer
• Chief Customer Relations Officer
• Chief Compliance Officer
• User Experience Head
• VP Customer Experience


• Chief Marketing Officer
• VP or Director of Marketing
• VP Marketing Innovation
• VP or Director of Social Marketings
• VP Multichannel Marketing


• Chief Information Officer
• Chief Technology Officer
• Chief Digital Officer
• Head Digital
• Chief Information Technology Officer


• Chief Executive Officer
• Chief Operating Officer
• Chief Development Officer


Co-Host Partner

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Title Partner

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Gold Partner

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Gold Partner

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CX Product Leader Partner

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Customer Engagement Solution Partner

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CX Thought Leadership Partner

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Networking Partner

Online Partner


Association Partner

Media Partner

Media Partner

Media Partner

Media Partner

Media Partner



Keynote Presentations

Connect with the leaders by educating them on key issues that matter the most. impact the market leaders with a competitive advantage.

Panel Discussion

Each panelist is cherry picked based on customer satisfaction and experience. they also desiminate information towards the development of the industry. insightful, thought provoking and solution driven are a basic creteria.

Connect With The Connected

Every organization that is at a current state of saticfaction will contribute its achievement by sharing key contacts of those companies or individuals who have assisted in their organizations development.

High Profile Business Meetings

These meeting are specific to help connect at a personal level in a relaxed atmosphere. scheduled to mutually benefit each other

Solution Showcase

AI in CX solutions
Block Chain Technology in CX solutions
Omni-channel solutions
Contact Center Management Solutions
BI/Big Data solutions
WCM (web content management) solutions
Cross-channel data solutions
Personalization tools and solutions
Content asset solutions
Digital metrics/Marketing/Experiential solutions
ERP/Enterprise Content Management solutions
Content Management Systems
Work Force Optimization solutions
Mobile and app solutions
Data Integration solutions
Journey Mapping ideation solutions
Social tools and footprint solutions
Data Analytics solutions
Customer-Centric culture initiatives
Transformation with agile methodologies
Voice of Customer solutions
EPOS electronic point of sale solutions
Customer Flow Management (CFM) Solutions
Customer Feedback Solutions
Self Service Kiosks
Customer/Footfall Counting Solutions


Call: +91-9513953131