The Annual CXM event will be a unique platform, to serve the CX community with the latest, futuristic and most trending practices with brainstorming sessions to enhance and deliver the best customer experiences. India is known as a distinctive market world over for its 1.25 billion consumers with the fastest developing cities and pulsating population. Bound by its distincitive traditions and a diversified consumer base, India’s growth potential is on the rise. Access to information with technological advancements and highest competition have made the customer more aware, which has in turn elevated the expectations of consumer satisfaction 24/7/365. Acquisition with customer retention is the primary goal with companies and the only way to reach this is with the best customer experience. Essential it is that informed, knowledgable and demanding customers need to be met with sprogressively sophisticated, distinct and best quality customer experiences.
TREX is proud to host the region's only exclusive Customer Experience Management Event with latest trending and focused topics, panel discussions, leading digital and culture transformation information from the industry’s leaders. Customer Experience Management Event (CXMEvent) will focus on empowering organisations to dissiminate information to ever changing consumer preference with the assistance of data collection, customer pain points, AI, Data Analytics and Block chain Management. Persistance will be on working around data and privacy compliance policies and education of data driven marketers’. We are delighted to assist you in developing and designing a profound impact on your customers’ journey.
CXM event will focus on industry-researched data of Customer journey management, design- thinking, shopping patterns, empathy mapping where there is an increased organisational spend. The programme will encapsulate digital experiences, while enhancing customer data analytics platforms, interactive platforms, Artificial Intelligence powered platforms, online engagement platforms, high-value action and relationships solutions, cloud communications platforms and more. Having these to power real-time, intelligent customer engagements across sales, customer service, marketing and commerce.
Customer Experience Management Event (CXM Event) is the knowledge hub to gain in-depth and interactive knowledge about customers. It will enable you to design and deliver bespoke experiences that will attract customers to remain loyal and spread the word of their experience had with you. It focuses on the lastest trends to extricate challenges of companies by offering know-how on ties between employee and customer experience, best practices in voice of the customer programs, humanizing CX, machine-to-person engagement advancements, engaging vs. transactional mobile applications.
Total Quality Management(TQM) is the CX professionals work. Wether it may be, to perfect the social, web, mobile or any touch point. It’s imperative that companies have to invest and train all streams of business with new platforms and etiquettes like block chain technology, bots, artificial intelligence, digital assistants, VOC’s and a range of other engaging assistances to deliver next generation customer experiences..
Situated in a globalized market place of customers who are hypersensitive, hyper-connected and demanding its imperative Customer Experience Management (CEM) is the critical differentiator in engagement. Staying ahead of competition with this differentiator is essential. CXM Event is structured to helping leaders map customer, product, employee and brand experiences before, during and after a sale. This information will be the tools for enhanced agility, performance, intelligence and integrations that are required to drive business forward faster.
R V Balasubramaniam Iyer
Reliance Jio Infocomm Limited
Jet Privilege Private Limited
Head of Customer Experience
Jacqueline P Mundkur
Group Head Customer Service
GM - Head Customer Experience
Dr. Biren Chauhan
Group Centre Head
Sunshine Global Hospitals
Group Head - Customer Experience
Edelweiss Financial Services
Dr. Hitesh Bhat
Director - Marketing & Communication
Retailers Association of India
Customer Experience Leader
Senior General Manager- CX
Head of Digital Marketing
Johnson & Johnson
Customer Experience and Service Delivery Professional
GVK International Airport Mumbai
Head - Customer Delivery South Asia
AVP - Customer Experience
Head of Digital Marketing
VP & National Head Service Excellence
Reliance Industries Limited
Director of South Asian Operations,
Asia Pacific Region
GM - Marketing & Head Digital Customer Experience
President - Customer Experience
DY GM Commercial
Air India Ltd.
Executive Director - India
Creative Virtual Private Limited
Head Customer Care & Property Management
VP - Digital
Head Of Artificial Intelligence - Executive Vice President
YES Bank Ltd.
Vice President and Head Customer Services
Bajaj Allianz Life Insurance Co. Ltd.
Vice President & Head Marketing
Head - CoE, DS & Artificial Intelligence
Head Of Customer Support
Hari Shankar Mishra
VP, Customer Service
Future Generali India Insurance Company Ltd.
Head BI, Analytics & DWH
Reliance General Insurance Company Limited
Sr. Vice President Trade Relationships & Communications
Thomas Cook (India) Ltd
• Chief Customer Experience Officer
• Chief Customer Relations Officer
• Chief Compliance Officer
• User Experience Head
• VP Customer Experience
• Chief Marketing Officer
• VP or Director of Marketing
• VP Marketing Innovation
• VP or Director of Social Marketings
• VP Multichannel Marketing
• Chief Information Officer
• Chief Technology Officer
• Chief Digital Officer
• Head Digital
• Chief Information Technology Officer
• Chief Executive Officer
• Chief Operating Officer
• Chief Development Officer
Connect with the leaders by educating them on key issues that matter the most. impact the market leaders with a competitive advantage.
Each panelist is cherry picked based on customer satisfaction and experience. they also desiminate information towards the development of the industry. insightful, thought provoking and solution driven are a basic creteria.
Every organization that is at a current state of saticfaction will contribute its achievement by sharing key contacts of those companies or individuals who have assisted in their organizations development.
These meeting are specific to help connect at a personal level in a relaxed atmosphere. scheduled to mutually benefit each other